Your Privacy Matters - Protect it with our Policies

Privacy Statement

NetEnergy is committed to protecting your privacy and the security of your personal information. We have established this Privacy Statement to explain how we collect, use and protect the information you provide to us. Net Energy collects information from you when you place an order, request a quote, or contact us. The information we collect may include your name, address, email address, telephone number, and payment information. We may also ask for other information to help us better understand your needs and to provide more relevant services. Net Energy does not sell or rent your personal information to third parties. We may share your information with our affiliates, service providers and business partners in order to provide you with the best possible service. Net Energy takes reasonable steps to protect your information from unauthorized access, misuse, or disclosure. We use industry-standard security technologies and procedures to help protect your information from unauthorized access, alteration, or destruction. If you have any questions or concerns about our Privacy Statement, please contact us.

Personal Information We Collect

  • Business and personal contact information, such as your first and last name, email and physical addresses, phone number, professional title, and company name.

  • Content you choose to upload to the Service, such as text, images, audio, video, and digital signatures, along with the metadata associated with the files you upload.

  • Profile information, such as your username and password that you may set to establish an online account with us, your account name, account number, Enphase system identification number, photograph, interests, and preferences.

  • Registration information, such as information that may be related to a service, an account or an event for which you register.

  • Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.

  • Demographic Information, such as your street address, city, state, country of residence, and postal code.

  • Site information, such as information related to your solar installation including roof type, house size, device configuration settings, appliance usage, microinverter details, system configuration settings, electrical circuit breaker and panel details, permit information, and photographs.

  • Financial information, such as your electric bill. Information provided to make a purchase such as payment card information, financial account number, and billing information is never collected or stored by Enphase, but is provided directly to third-party payment processors such as Stripe, Authorize.net, and Paypal (depending on the site). Information provided for a financing application on our websites such as social security number, income information, and other financial and personal information is similarly not collected or stored by Enphase, but is provided directly to third-party lending partners. Enphase may receive an indication of the results of such application from the lending partners (e.g., amount of loan and identity of financial institution).

  • Transaction information, such as information about your billing address, payments to and from you, customer number, and other details of products or services you have purchased from us.

  • Usage information, such as information about how you use the Service and interact with us, including information associated with any meter identifier (make, model and serial number) or augmented revenue grade meter data (such as cumulative counter ending values as of the end of the month), output information, efficiency and other technical variables, content you upload to the websites or otherwise submit to us, and information you provide when you use any interactive features of the Service.

  • Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications. We also may conduct user surveys, and research and analysis about your use of, or interest in, our products and surveys.

  • Other information that we may collect which is not specifically listed here but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Your Rights under the Data Privacy Act

As a data subject, you have the following rights under the Data Privacy Act:

You have the right to be informed of the collection and processing of your personal data, the purpose for which they will be processed, among others. Thus, you are required to read this privacy policy before giving your consent to the collection and processing of your personal data.

You have the right to object to the processing of your personal data. You will be given an option or opportunity to withhold your consent to the processing of your personal data whenever NetEnergy communicates with you;

You have the right to be indemnified if you incur damages, of which the company is the proximate cause, due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of your personal data.

You have the right to suspend, withdraw or order the blocking, removal or destruction of your personal data in accordance with the requirements of the Data Privacy Act.